Frequently Asked Questions
Straight answers about how OffshoreUp works, what we build, and what it costs. Don’t see your question here? Email info@offshoreup.com or call +1 773-648-8050.
Getting started
Who is OffshoreUp for?
Owner-run small and mid-sized businesses that have outgrown spreadsheets, scattered apps and manual workarounds. If you know your business runs on more effort than it should, we’re probably a good fit.
How do we get started?
Most clients start with a Systems Assessment. We look at how your business actually runs today, where time and money are leaking, and what’s worth fixing first. You walk away with a clear plan, whether or not you build with us.
How much does the Systems Assessment cost?
It’s a fixed price, so you know the number before we start. Because every business is different, we quote it after a short call. If you move ahead with a build, the full assessment fee is credited toward it.
What happens after the assessment?
We follow four steps. Assess, where we learn your business. Design, where we agree on what gets built. Build, where we set it up, bring in your history and train your team. Run, where a monthly support plan keeps things working as you grow.
Services
What exactly do you do?
We work in four areas: – Business software: ready-made industry products plus custom internal tools, customer portals and integrations with tools like QuickBooks. – AI and process automation: invoice capture, AP and AR, customer follow-ups, alerts and scheduled reports. – Financial visibility: KPI dashboards, month-end close, budgeting, cash forecasting and internal controls. – Operations improvement: process mapping, cost reviews, technology selection and written procedures.
Are you an accounting or CPA firm?
No. OffshoreUp is not a CPA firm and does not provide audit, tax or legal advice. We build the systems, reports and controls that make your numbers clearer, and we work with licensed partners when you need that kind of professional advice.
Do you still provide outsourced staff?
Yes, where it supports your system. For example, a trained team member can handle the data entry or follow-ups your new process depends on. Our focus is the system first, with people added where they make it work better.
Software and pricing
What is OffshoreUp Furniture?
It’s our business software built for furniture retailers. It handles sales and day-to-day store operations, and on higher plans covers delivery, layaway, commission and more. You can try it right away with an instant demo login at furniture.offshoreup.com.
How much does OffshoreUp Furniture cost?
- Counter, $99/month: one location, no delivery module.
- Showroom, $219/month: adds delivery dates, run sheets, proof of delivery, cash on delivery, layaway, commission and a phone app.
- Group, $399/month: up to three branches, then $79 for each additional branch.
Every plan has a one-time $950 setup fee.
How long does it take to go live?
For OffshoreUp Furniture, about a week. For custom builds, timing depends on scope, and we’ll give you a realistic plan once the assessment is done.
How do you price custom work?
Custom builds and automation projects are scoped during the assessment and quoted before any work starts. Ongoing help is covered by a monthly support plan, also quoted up front.
Security and data
Who owns our data?
You do. With OffshoreUp Furniture, nightly backups are saved to your own computer, so you always have a copy of your records in hand.
What happens to our existing records?
We import your history during the build so you don’t start from zero. Your old tools stay on until the new system is ready and your team is comfortable, so there’s no risky overnight switch.
Who can see our information?
Only the authorized team members working on your account. All of our systems are cloud based, and your data is stored on servers located in the United States. Our remote team works inside those systems through secure, access-controlled logins. If you have specific security or access requirements, tell us during the assessment and we’ll walk through how we’ll handle them.
Working together
Who will we work with day to day?
You get a clear point of contact here, backed by a trained remote delivery team that handles setup, data work and support. That setup is a big part of why our costs stay lower than a typical local firm.
How do you train our team?
We train your people on your own data, not a generic demo. It’s much easier to learn a system when the customers, products and numbers on screen are ones you already know.
What does support look like after launch?
After go-live, a monthly support plan covers questions, fixes and adjustments as your business changes. You don’t get handed a system and left alone with it.
How do we reach you?
Email info@offshoreup.com or call +1 773-648-8050. We’re based in Chicago and happy to start with a short call.